What legal rights do i have if a company break the contract?

I placed an order with Dial-A-Phone, an 18 month contract and a free Wii. The phone came as promised, but the free gift is now 2 days passed promised delivery date. Do i have any rights, as the free gift was part of the agreed contract. The customer service say they have no say over the free gift dispatch, and only automated response on only number they will provide. I have emailed for 5 days now and had no reply. Please help

Public Comments

1. The contract you made with Dial-a-phone will be for the 18mths the free gift is an incentive to get you to sign up but will not form part of the contract, read the contract. A free gift will always be part of an incentive to get a person to enter into say a credit card purchase the contract will be with the credit card not the free gift. Check with citizens advise they deal a lot with consumer issues first read your contract agreement